Frequently Asked Questions

Do you ship worldwide?

Yes, Ace Ultra ships globally. No matter where you are, we’ll find a way to get your product to you discreetly and safely.

How long does delivery take?

Most deliveries arrive within 2–7 business days depending on your location. We always provide tracking once shipped.

Can I get a refund?

Refunds are available for defective or damaged products within 7 days of delivery. Contact us via Live Chat with your order info.

What payment methods do you accept?

We accept major cards, crypto, Apple Pay, and cash on delivery (in selected regions). Need help? Hit us up via Live Chat.

Is your packaging discreet?

Absolutely. All orders come in sealed, unbranded packages for full privacy and peace of mind.

How do I reach you for urgent questions?

Use the Live Chat icon at the bottom of any page. We respond fast — you won’t be kept waiting.

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